Job Responsibilities
Provide Win7 to Win10 post migration support
Provide test support to Win10 migration activities
IT skills (in details with required levels): Trading application experience, MS Windows XP, MS Office 2010 and 2013, Printer/ Hardware Management; MS Exchange 2003, 2007, EMA Archiving, Lotus Notes
Experience in the execution of certain tasks: 3-5 years of working experience in IT or financial services companies, IT helpdesk experience with call logging systems.
Collation of data for investigations of site wide issues, working with Munich mail admin to isolate cause and affect potential solutions
Investigation of users issues that 2nd line
have attempted to resolve by all local fault finding methods (post rebuilding NT profile, Outlook Profile, Rebuilding PC, etc).
Support upgrade and migration to Win 10 – Outlook 2010/2013
ICT Incident management for 1st” and 2nd level requests
Interaction with 1st level Contact Center, 2nd/ 3rd level support teams to work on topics in the context of Incident and Problem management processes
Troubleshooting, Installation, administration, and maintenance of complex Windows-based clients
Supporting BlackBerry and other mobile devices, Cisco telephones (landlines), video conference systems (Polycom)
Troubleshooting with the user to resolve a problem
Available candidate with valid visa please apply at info@cosmic-it.com
