Job Detail

2 Days Ago


Desktop support
  • Full time

Get in Touch

  • Oberweg 6, 82008 Unterhaching, Germany
  • 49 17620378492

Job Responsibilities

Provide Win7 to Win10 post migration support Provide test support to Win10 migration activities IT skills (in details with required levels): Trading application experience, MS Windows XP, MS Office 2010 and 2013, Printer/ Hardware Management; MS Exchange 2003, 2007, EMA Archiving, Lotus Notes Experience in the execution of certain tasks: 3-5 years of working experience in IT or financial services companies, IT helpdesk experience with call logging systems. Collation of data for investigations of site wide issues, working with Munich mail admin to isolate cause and affect potential solutions Investigation of users issues that 2nd line have attempted to resolve by all local fault finding methods (post rebuilding NT profile, Outlook Profile, Rebuilding PC, etc). Support upgrade and migration to Win 10 – Outlook 2010/2013 ICT Incident management for 1st” and 2nd level requests Interaction with 1st level Contact Center, 2nd/ 3rd level support teams to work on topics in the context of Incident and Problem management processes Troubleshooting, Installation, administration, and maintenance of complex Windows-based clients Supporting BlackBerry and other mobile devices, Cisco telephones (landlines), video conference systems (Polycom) Troubleshooting with the user to resolve a problem Available candidate with valid visa please apply at